Terms of service
OVERVIEW
This website is operated by Hartwell. Throughout the site, the terms "we", "us" and "our" refer to Hartwell. Hartwell offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms and policies referenced here and available by hyperlink. These Terms apply to all users of the site.
Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm you are at least 18 years old. You may not use our products for any unlawful purpose, nor may you transmit any worms, viruses or code of a destructive nature. A breach of these Terms results in immediate termination of your Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk. This site may contain historical information which is not current and is provided for reference only.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service. Changes do not affect orders already accepted.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may be available exclusively online through the website and may have limited quantities. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your screen's display of any colour will be accurate. We reserve the right to limit the quantities of any products we offer.
Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. They are not a substitute for a varied and balanced diet or a healthy lifestyle. Nothing on this site is medical advice. If you are pregnant, breastfeeding, taking medication or living with a medical condition, speak to your GP or pharmacist before starting any supplement.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In the event we change or cancel an order, we will attempt to notify you by contacting the email address and/or billing address or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use by you of optional tools offered through the site is entirely at your own risk and you should ensure that you are familiar with and approve of the terms on which they are provided by the relevant third-party provider.
SECTION 8 — THIRD-PARTY LINKS
Certain content and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.
SECTION 9 — USER COMMENTS AND FEEDBACK
If you send certain specific submissions or creative ideas, suggestions, proposals, plans or other materials, you agree that we may, at any time and without restriction, edit, copy, publish, distribute and otherwise use in any medium any comments that you forward to us. You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive or obscene material.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice, including after you have submitted your order. Where we cancel an order for this reason, we will refund you in full.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to infringe our intellectual property rights or those of others, to harass, abuse, defame or discriminate, to submit false or misleading information, to upload malicious code, to collect or track the personal information of others, to spam, phish or scrape, or to interfere with the security features of the Service.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law. Subject to that, our total liability to you in connection with any order is limited to the amount you paid for that order. We are not liable for losses that were not foreseeable to both parties when the contract was formed, or for any business loss.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless Hartwell and our officers, employees and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.
SECTION 15 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity of any other provisions.
SECTION 16 — TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. Obligations and liabilities incurred prior to termination survive termination.
SECTION 17 — ENTIRE AGREEMENT
These Terms and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Service. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 — GOVERNING LAW AND DISPUTES
These Terms and any separate agreements whereby we provide you Services are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
If you are unhappy with how we have handled a complaint, please contact us first at help@hartwell.co.uk and we will do our best to resolve it.
SECTION 19 — TERMS OF SALE
The following terms apply to every order placed on this website.
1. Acceptance. By placing an order you accept these Terms of Sale. You may not order from this website if you do not agree to them, are under 18, or are prohibited from doing so by applicable law.
2. Order Acceptance and Cancellation. Your order is an offer to buy. We accept your order when we dispatch it, and a contract is formed at that point. We may decline an order or limit quantities. If we cancel an order after payment, we refund you in full. You may cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013, and separately you have our 90-Day Money-Back Guarantee, as set out in our Refund Policy.
3. No Medical Advice. Our products are food supplements and not medicines. Statements on this site have not been evaluated as medicinal claims and are not intended to diagnose, treat, cure or prevent any disease. Always read the label. Consult your GP or pharmacist before use if you are pregnant, breastfeeding, taking medication or under medical supervision. Do not exceed the stated daily dose.
4. Prices and Payment. All prices are shown in pounds sterling and include VAT where applicable. Delivery charges, where they apply, are shown at checkout before you pay. We may change prices at any time, but changes do not affect orders already accepted. Payment is taken at the time of order.
5. Automatic Renewals. If you choose a subscription, you authorise us to charge your payment method on a recurring basis at the interval shown at checkout, until you cancel. You may cancel at any time through your customer portal or by emailing help@hartwell.co.uk, and cancellation takes effect for the next cycle if made at least 24 hours before the billing date. Full details are in our Purchase Options Cancellation Policy.
6. Delivery, Title and Risk. Delivery estimates are estimates, not guarantees. Risk of loss and title pass to you on delivery. If your parcel is lost or damaged in transit, contact us and we will replace it or refund you.
7. Refunds and Returns. Refunds are governed by our Refund Policy, which forms part of these Terms.
8. Electronic Communications. By placing an order you consent to receive communications from us electronically, including order confirmations, delivery notifications and service messages. Marketing emails require your consent and you can unsubscribe at any time.
Contact. Questions about these Terms should be sent to help@hartwell.co.uk, or to Hartwell, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom.