Cancellation policy
By purchasing a subscription product from Hartwell, you agree to the terms of our Automatic Refill Policy set out below.
Recurring Charges
When you subscribe to a product, you are charged automatically on a recurring basis. Charges continue unless and until you cancel.
Frequency and Amount
You are billed every 28, 56 or 84 days, depending on whether you choose refills monthly, every 2 months or every 3 months, at the amount shown at checkout. That amount includes any applicable VAT and delivery charges. Discounts applied to your first order may not carry over to later renewal orders unless stated otherwise.
Deadline to Cancel
To avoid being charged for your next shipment, cancel at least 24 hours before your next billing date.
How to Cancel
Cancelling is simple and there is no retention call. You can cancel at any time by:
- Logging in to your customer portal to manage your subscription, using the link in any order confirmation or renewal reminder email; or
- Emailing our support team at help@hartwell.co.uk.
Please include your full name and order number so we can process it faster.
Modifications
You can pause, skip or change the frequency of your subscription at any time through your customer portal or by contacting support. Changes must be made at least 24 hours before your next scheduled billing date to take effect for that cycle.
Refunds on Renewals
Renewals that have already been processed and dispatched are not eligible for refund under our 90-day guarantee. To avoid future charges, cancel before your next billing date. Your statutory right to cancel within 14 days of receiving any individual delivery is unaffected. See our Refund Policy for full details.
We are committed to transparency and to giving you full control of your subscription.